Business Central · Support & training
Business Central support from people who know your system
Help when you need it, managed updates twice a year and training that gets your team using more of what you already pay for.
Sound familiar?
What we hear from customers
What we do
Support that keeps Business Central healthy
Helpdesk
Help with errors, how-to questions, user setup and security roles.
Update management
We test each Microsoft release in a sandbox and schedule the update window with you.
Health checks
Regular review of performance, storage, permissions and unused features.
Add-on support
Support for common AppSource apps, escalating to the vendor when needed.
Training
Role-based sessions for finance, operations and administrators — remote or on site in Sydney.
Continuous improvement
Small enhancements and automation ideas as your business changes.
Architecture
How we look after your environment
We use Microsoft’s own admin and monitoring tools, so you always see what we see.
Where AI helps
Practical AI, switched on with care
AI can answer everyday questions and handle routine tasks — and it needs someone to govern it. That is part of our support.
Preview
Chat with Copilot
Helps users find records and answers “how do I…” questions inside Business Central.
Usage-based
Agent supervision
Where you use agents, we help monitor their tasks and usage so costs and results stay under control.
Included in support
AI settings review
We keep track of which Copilot features are on, who can use them and where data is processed.
How it works
A clear path from start to finish
- Day 1OnboardWe document your environment, add-ons, integrations and key users.
- OngoingSupportRequests logged by email and resolved by consultants who know your setup.
- Twice a yearUpdateEach Microsoft release is tested in a sandbox before your update window.
- RegularlyReviewHealth check, training needs and improvement ideas.
What you get
- Documented environment
- Support by email and Teams
- Managed Microsoft updates
- Regular health checks
- Role-based training
- Improvement recommendations
FAQ
Common questions
Who manages the twice-yearly Microsoft updates?
We do. Each release is tested in a sandbox with your extensions and add-ons, then scheduled for an agreed update window.
Do you support systems implemented by another partner?
Yes. We start with a review of your environment and documentation, then take over support with a clear handover.
Is training included?
Training needs are agreed as part of your support arrangement, including refresher sessions after major releases.
Related services
Need better Business Central support?
Book a free consultation and we will review your current setup.