Support
Help with your systems, from one local team
Business Central, networks, security, servers, Microsoft 365 and our products — supported by a Sydney-based team. Email support@core365.com.au, Mon–Fri, 9am–5pm AEST.
Getting help
What do you need help with?
Choose the area closest to your issue and include the details listed — it helps us resolve it faster.
Business Central
Implementation and setup, data migration, AL extensions and integrations, reports, user access and day-to-day questions.
Include: your company name, environment (production or sandbox), and any error message or screenshot.
Networking
Slow or dropping connections, Wi-Fi coverage, site-to-site links, firewalls and network changes.
Include: the affected site, when the problem started, and whether it affects everyone or only some users.
Cyber Security
Suspicious emails or sign-ins, security alerts, MFA and device issues, and Essential Eight questions.
Include: what you saw and when. For a suspected incident, mark the email URGENT and do not delete anything.
Infrastructure & Managed IT
Servers, Azure, backup and restore requests, monitoring alerts, new starters and leavers.
Include: the server or service name, and for restores the file or mailbox and the date you need it from.
Microsoft 365 & licensing
Adding or removing licences, mailbox and Teams changes, billing questions and licence reviews.
Include: the user names and licence types involved.
Core365 products
InvoiceLink, ShieldLink, SuperLink and Security Manager — setup, configuration and product questions.
Include: the product name and version, and the screen or step where the issue occurs.
Managed customers
Under a managed services agreement?
Your agreement sets out what is covered, response times and how to escalate. If you are not sure whether something is covered, email us anyway — we will let you know before any chargeable work starts.
FAQ
Frequently asked questions
General
How do I log a support request?
Email support@core365.com.au with a short description of the issue, who is affected and any error messages or screenshots. For new projects or quotes, use the contact form or email info@core365.com.au.
What are your support hours?
Monday to Friday, 9am–5pm AEST, excluding public holidays. Customers with a managed services agreement should follow the response and escalation terms in their agreement.
Do you support businesses outside Sydney?
Yes. Most support is delivered remotely across Australia, and we can attend on site in the Sydney area.
Can you take over support from our current provider?
Yes. We start with a review of your systems, documentation and access, then agree a handover plan so nothing is missed during the change.
IT, networking and security
I think we have a security incident. What should I do?
Email support@core365.com.au with URGENT in the subject and call +61 490 147 770. Do not delete suspicious emails or files, and do not turn off affected computers unless we ask — they may hold evidence we need.
Can you help us move towards the Essential Eight?
Yes. We start with an assessment of where you stand today and a prioritised plan, beginning with the controls that reduce the most risk.
Can you restore a deleted file or mailbox?
If it is covered by a backup we manage, yes. Tell us what was deleted, where it was and the date you need it restored from.
Business Central
Which Business Central version do I need?
We support Microsoft Dynamics 365 Business Central online (SaaS) and recommend staying on the latest update wave. InvoiceLink requires version 27.0 or later and is not available for on-premises installations; we can discuss consulting for on-premises environments separately.
How do I get started with a Business Central implementation?
Email us with a brief description of your business, your current system and your goals. We will set up a scoping call and send a proposal. Most implementations begin with a discovery workshop.
What training do you offer?
Role-based Business Central training for finance users, operations staff and administrators — remotely via Teams or on site in Sydney — with custom training materials and onboarding guides.
Core365 products
Do I need a Peppol Access Point for InvoiceLink?
Yes. Sending and receiving invoices on the Peppol network needs a subscription with an ATO-accredited Access Point provider. InvoiceLink connects to your chosen provider, and we can recommend options.
What does the free trial include?
Our Business Central apps include a 30-day free trial with full access to the features of the selected plan. No credit card is required to start.
How do I cancel an app subscription?
App subscriptions are managed through Microsoft AppSource: in the Microsoft 365 admin centre go to Billing → Subscriptions and cancel. You keep access until the end of the current billing period.