Networking · Monitoring & support
Know about network problems before your staff do
Proactive monitoring, firmware management and expert support — including dealing with your internet provider for you.
Sound familiar?
What we hear from customers
What we do
Ongoing care for your network
Monitoring & alerting
Firewalls, switches, Wi-Fi and internet links monitored with alerts to our team.
Troubleshooting
Faults diagnosed and resolved, remotely where possible and on site where needed.
Carrier management
We log and chase faults with your internet provider on your behalf.
Firmware & security updates
Planned updates to keep equipment supported and secure.
Configuration backups
Device configurations backed up, so failed equipment can be replaced quickly.
Reporting
Regular health and capacity reports, with recommendations.
Architecture
How monitoring works
Telemetry from every device feeds our monitoring platform and the vendor’s cloud dashboard.
Where AI helps
Practical AI, switched on with care
Modern network platforms include AI analytics. We configure and interpret them for you — the AI belongs to the platform, the judgement comes from our engineers.
Platform feature
Proactive detection
Supported platforms simulate user connections and flag problems before people notice.
Platform feature
Assisted remediation
Some platforms can automatically correct common issues such as misconfigured ports, with engineer oversight.
Our approach
Engineer-reviewed
Automatic actions are only enabled where they are safe, and every change is logged.
How it works
A clear path from start to finish
- Week 1OnboardDevices documented and connected to monitoring.
- Week 2BaselineNormal performance learned and alert thresholds tuned.
- OngoingMonitor & resolveAlerts investigated and issues resolved.
- RegularlyReportHealth, capacity and lifecycle recommendations.
What you get
- Monitored network devices and links
- Alerting and incident handling
- Carrier fault management
- Firmware update plan
- Configuration backups
- Health and capacity reports
FAQ
Common questions
Do you fix issues or just send alerts?
We investigate and resolve issues, including managing faults with your internet provider.
Will monitoring slow down our network?
No. Monitoring traffic is very small compared with normal business use.
Can you support our existing equipment?
Yes, as long as it is still supported by the vendor. Equipment past end-of-life goes onto the upgrade roadmap.
Related services
Tired of finding out about outages from your staff?
Book a free consultation and we will set up proactive monitoring.